Return Policy

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Return Policy

  1. You can request for cancellation after completing payment and if the product has not been dispatched by then, the cancellation request is approved and you can receive a refund.
  2. But, in the case of the seller has already dispatched product, cancellation request can be rejected.
  3. You can request for exchange if the wrong product is shipped, you should send the product in question to seller.
  4. After seller checks, if returned product is flawed, seller approves your request and re-sends new product.

Criteria for Exchange

You can request for exchange within 7 calendar days following delivery date. But exchange request cannot be made in following cases:

  1. When request due to change of mind is made after 7 calendar days following delivery date.
  2. When product is used, destroyed or damaged
  3. When tag attached to product is removed or package of product is opened and product value is damaged
  4. When sealed package is opened or packaging materials are lost

What about postage

- Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. 

 -   Please allow 14 working days for this process to be completed.

- For more information, kindly email to This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I return my purchase?

- Kindly email your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject “Return Item”. We will assist you as soon as possible. 

- Please allow 7 working days for your inquiry to be processed. 

- To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?

- Please allow a minimum of 14 working days from the date we receive your return package. 
- Refund will be based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

I need more information about this. 

You can contact our customer service at 06-9756008 or email your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.

Working hours - Monday- Friday, 9am -6 pm

Customer Service

My Emart (JR0072826-A)

No.2, Jalan Sri Rawang, Taman Sri Rawang, 84400 Muar, Johor, Malaysia.



About My Emart

My Emart is an online shopping which enables customer to shop at home easily, conveniently and comfortably. My Emart is Malaysia’s latest one-stop online shopping mall that connects customers to a variety of quality products at competitive prices, in a trustworthy and secure environment for buyers and sellers. Uncover endless selections and shocking deals from Women Fashion, Men Fashion, Health & Beauty, Mobile IT & Camera, Home Electronics, Home & Living, Sports & Automotive, Baby, Kids and Toys, Grocery and E-voucher & More. 

My Emart is an open marketplace and e-commerce site, which is a reliable and revolutionary e-commerce platform. Customer feedback and suggestion is valuable for us to improve. We target to be the most advance e-shop in Malaysia.