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Return Policy

Return Policy

  • For every refund transaction will be charged 3% and the transaction will need 7-14 days of works.

  • 1. You can request for cancellation after completing payment and if the product has not been dispatched by then, the cancellation request is approved and you can receive a refund.

  • 2. But, in the case of the seller has already dispatched product, cancellation request can be rejected.

  • 3. You can request for exchange if the wrong product is shipped, you should send the product in question to seller.

  • 4. After seller checks, if returned product is flawed, seller approves your request and re-sends new product.

    You can request for exchange within 7 calendar days following delivery date. But exchange request cannot be made in following cases:
  • 1. When request due to change of mind is made after 7 calendar days following delivery date.

  • 2.When product is used, destroyed or damaged

  • 3. When tag attached to product is removed or package of product is opened and product value is damaged

  • 4. When sealed package is opened or packaging materials are lost

  • Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account.

  • Please allow 14 working days for this process to be completed.

  • For more information, kindly email to admin@myemart.com.my

  • Kindly email your inquiry to admin@myemart.com.my with the subject “Return Item”. We will assist you as soon as possible.

  • Please allow 7 working days for your inquiry to be processed.

  • To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

  • Please allow a minimum of 14 working days from the date we receive your return package.

  • Refund will be based on customer actual paid - Final payment to refund, voucher cannot change into cash term.

  • You can contact our customer service at 06-9756008 or email your inquiry to admin@myemart.com.my

  • Working hours - Monday- Friday, 9.00 am -6.00 pm

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