Refund Policy

  1. REFUND ESTIMATED
    • The transaction needs 7 to 14 days of working days.
  2. RETURN POLICY
    1. You can request cancellation after completing payment and if the product has not been dispatched by then, the cancellation request is approved and you can receive a refund.
    2. But, if the seller has already dispatched the product, the cancellation request can be rejected.
    3. You can request an exchange if the wrong product is shipped, you should send the product in question to the seller.
    4. After the seller checks, if the returned product is flawed, the seller approves your request and re-sends the new product.
  3. CRITERIA FOR EXCHANGE
    • You can request an exchange within 7 calendar days following the delivery date. But exchange request cannot be made in the following cases:
      1. When a request due to a change of mind is made after 7 calendar days following the delivery date.
      2. When the product is used, destroyed or damaged.
      3. When the tag attached to the product is removed or the package of the product is opened and the product value is damaged.
      4. When a sealed package is opened or packaging materials are lost.
  4. WHAT ABOUT POSTAGE
    • Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account.
    • Please allow 14 working days for this process to be completed.
    • for more information, kindly email to admin@myemart.com.my
  5. HOW CAN I RETURN MY PURCHASE?
    • Kindly email your inquiry to admin@myemart.com.my with the subject “Return Item”. We will assist you as soon as possible.
    • Please allow 7 working days for your inquiry to be processed.
    • To make the process run smoother and faster, email your inquiry with picture(s) of the/those item(s) and its condition and your details for record purposes. 
  6. HOW LONG IT TAKE TO RECEIVE MY REFUND/NEW ITEM(S)?
    • Please allow a minimum of 14 working days from the date we received your return package.
    • Refund will be based on customer actual paid – Final payment to refund, voucher cannot change into cash term.
  7. MORE INFORMATION
    • You can contact our customer service at +6069756008 or email your inquiry to admin@myemart.com.my
    • Working hours: Monday to Friday, 9:00 a.m. until 6:00 p.m.
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